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Swarang – Terms and Conditions of Sale, Use, and Service

  1. INTRODUCTION 


    1. 1.1.These Terms and Conditions ("Terms") constitute a legally binding agreement between you (“Customer”) and Swarang,( “Company”) a business registered and operating in Assam, India, governing your access to and use of our website, products, and services, including but not limited to the purchase, or repair of handcrafted Indian classical musical instruments and accessories.


    1. 1.2.By accessing our website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use or access our services.



    1. 1.3.If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these following Terms and Conditions.


  1. PRODUCTS AND SERVICES OFFERED
    1. 2.1.Nature of Products


Swarang is engaged in the design, manufacture, and sale of handcrafted Indian classical musical instruments. Each instrument is individually crafted using traditional techniques, and due to the artisanal nature of the process, natural variations in appearance, tone, and finish may occur. Such variations shall not constitute a defect or grounds for return or refund, unless expressly agreed upon in writing.

    1. 2.2.Customisation Services


Swarang offers Customers the option to request bespoke customisation of instruments, including but not limited to variations in material, size, tonal adjustments, aesthetic features, and ornamentation. All custom orders are subject to feasibility review by Swarang and shall be governed by separate terms relating to price, timeline, and non-cancellability. Customised products are non-returnable and non-refundable, unless they are delivered in a damaged or defective state not attributable to natural variations. The Customer acknowledges that customised instruments may require longer production timelines.


    1. 2.3.Repairs and Servicing


Swarang provides repair and maintenance services exclusively for its own instruments and select classical instruments of similar make. All repair and servicing requests shall be evaluated on a case-by-case basis, and Swarang reserves the right to accept or reject any such request at its sole discretion. Charges for repair or servicing shall be communicated to the Customer in advance and are payable upon completion of the service.

    1. 2.4.Accessories


Swarang also sells musical instrument accessories including but not limited to strings, cases, bows, tuning equipment, maintenance kits, and other related items. All accessory sales are subject to stock availability and the same terms applicable to product purchase, including pricing, returns, and warranty limitations.

    1. 2.5.Product Descriptions



While Swarang endeavors to ensure that all product descriptions, images, specifications, and other content on its website or promotional materials are accurate, such content is for informational purposes only and does not constitute a binding representation or warranty regarding the characteristics of any product.

  1. ORDERING AND PAYMENT
    1. 3.1. Order Placement

All orders for products and services must be placed through Swarang’s official website. By placing an order, the Customer agrees to provide complete, accurate, and up-to-date information. Swarang reserves the right to refuse or cancel any order, in whole or in part, at its sole discretion, including but not limited to cases involving pricing errors, unavailability, or suspected fraudulent activity.

    1. 3.2.Pricing


All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Swarang shall not be liable for any pricing discrepancies once an order is confirmed and payment is received.

    1. 3.3.Payment Terms


All payments must be made in full at the time of placing the order. Only online payment methods are accepted, including but not limited to:

  1. UPI (Unified Payments Interface)
  2. Credit Cards
  3. Debit Cards
  4. Net Banking
  5. Other approved digital payment gateways as made available on the website
    1. 5.4.Payment Confirmation


Orders shall be deemed confirmed only upon successful receipt of payment by Swarang. Upon confirmation, an acknowledgment shall be sent to the Customer via email or other electronic means. Swarang shall not be held liable for delays or failures in order processing due to payment gateway errors, bank rejections, or technical disruptions.

    1. 5.5.No Cash Transactions

Swarang does not accept cash, cheque, or offline payments under any circumstances. All transactions must be completed through secure online channels provided on the website.


  1. SHIPPING AND DELIVERY
    1. 4.1.Serviceable Locations

Swarang currently offers shipping within India only. Orders placed for delivery outside the serviceable area will be cancelled, and any payments received will be refunded after deducting applicable transaction charges, if any.


    1. 4.2.Dispatch Timelines
      1. Ready-Made Products: Orders for ready-made products are typically processed and dispatched within 10 (ten) business days from the date of successful payment confirmation.


      1. Customised Products: For customised instruments, the dispatch timeline shall vary depending on the nature and extent of the requested customisation. The expected dispatch period will be communicated to the Customer at the time of acceptance of the custom order and may range from 3 (three) to 8 (eight) weeks, or more, depending on the complexity and material availability.
        Swarang shall make reasonable efforts to dispatch orders within the estimated time but does not guarantee delivery by a specific date.


    1. 4.3.Delays and Force Majeure

Swarang shall not be held liable for any delay in delivery caused by reasons beyond its reasonable control, including but not limited to supply chain disruptions, courier delays, governmental restrictions, natural disasters, pandemics, or other force majeure events.

    1. 4.4.Shipping Charges

Shipping charges, if applicable, will be clearly displayed at the time of checkout. Free shipping may be offered from time to time at the sole discretion of Swarang.


    1. 4.5.Incorrect Address / Failed Delivery


It is the Customer’s responsibility to provide accurate and complete shipping information. In the event of non-delivery due to an incorrect or incomplete address, or failure to receive the shipment, the Customer shall bear the cost of re-delivery or return shipping. Swarang reserves the right to cancel the order in such cases and refund only the product cost, excluding shipping and handling fees.


    1. 4.6.Receipt and Acceptance


Upon delivery, the Customer must inspect the shipment and raise any complaints related to physical damage, missing items, or delivery mismatch within 48 (forty-eight) hours of receipt. After this period, the shipment shall be deemed accepted by the Customer in satisfactory condition.



  1. TITLE AND RISK
    1. 5.1.Transfer of Title


Legal title to all products, including instruments, customised goods, accessories, shall pass to the Customer only upon successful dispatch of the product from Swarang’s premises or designated fulfillment facility.

    1. 5.2.Assumption of Risk


Risk of loss, theft, damage, or deterioration of the product shall pass to the Customer immediately upon dispatch, irrespective of whether the shipping is handled by Swarang directly or through a third-party courier. Swarang shall not be responsible for any delay, damage, or non-delivery occurring after the product has left its custody.

  1. RETURNS AND EXCHANGE


    1. 6.1.General Policy

Due to the handcrafted and sensitive nature of our musical instruments and accessories, all sales are considered final unless the product is found to be defective or damaged upon delivery, and reported in accordance with Clause 6.3 below. Swarang does not offer exchanges or returns for reasons such as change of mind, personal preference, or tone variation.


    1. 6.2.Customised Orders


Customised instruments are strictly non-returnable and non-exchangeable under any circumstances, except in cases of verifiable manufacturing defect reported within the time frame mentioned herein. Customers are encouraged to carefully review and approve all specifications before confirming custom orders.



    1. 6.3.Damage or Defect Reporting


If the Customer receives a product that is physically damaged or has a manufacturing defect, the same must be reported to Swarang in writing at infiswarangmusic@gmail.com within 48 (forty-eight) hours of delivery. The report must include clear photographs or video evidence of the defect/damage. Swarang reserves the right to assess and verify the claim before processing any return or exchange.


    1. 6.4.Eligibility for Return or Exchange


A return or exchange will be approved only if:


      1. The item is unused and in its original condition with all packaging, tags, and accessories intact;
      2. It is returned in the same protective packaging used at the time of delivery;
      3. The defect or damage is not a result of mishandling, modification, or neglect by the Customer;
      4. The claim was raised within 48 hours of delivery and accepted by Swarang upon verification.


    1. 6.5.Discretionary Rights


Swarang reserves the sole right to accept or reject any request for return or exchange. The Company’s decision shall be final and binding. Swarang may offer a replacement, repair, partial refund, or store credit, based on the nature of the issue and product availability.


    1. 6.6.Return Logistics


Customers are responsible for securely packing and shipping the product back to the designated address provided by Swarang. Return shipping costs will be borne by the Customer unless otherwise approved by Swarang 


    1. 6.7.No Liability for Tone or Aesthetic Variation

As all instruments are handcrafted, minor aesthetic variations and tonal differences are natural and shall not constitute a defect. Swarang shall not be liable to accept returns or exchanges on this basis.

  1. REFUNDS


    1. 7.1.Refunds for Customized Products


Customized or made-to-order instruments and accessories are generally non-refundable. However, a refund may be granted only if the product delivered is incorrect, defective, or damaged due to an error on the part of Swarang, as determined at Swarang’s sole discretion.

The Customer must notify Swarang within 48 hours of receipt with clear photo or video evidence to initiate a claim. You can email to infoswarangmusic@gmail.com


    1. 7.2.Eligibility for Refund – Non-Customized Products

Refunds for non-customized products may be considered only if:

      1. The item is received in a damaged or defective condition, or
      2. A wrong product has been delivered, and
      3. The Customer reports the issue within 48 hours of delivery with supporting evidence.


    1. 7.3.Refund Process


Upon approval, refunds will be:

      1. Processed within 03-07 business days, and
      2. Credited to the original method of payment.
        Swarang shall not be responsible for processing delays caused by banks or payment gateways.


    1. 7.4.Non-Refundable Costs

Shipping fees, packaging charges, and applicable taxes are non-refundable, unless the entire order was delivered incorrectly or is beyond repair due to Swarang’s error.




    1. 7.5.Right to Refuse Refunds


Swarang reserves the right to decline refund requests that:


      1. Do not meet the criteria above,
      2. Arise from misuse or poor storage by the Customer,
      3. Are filed after the 48-hour reporting period, or
      4. Concern natural variations, aesthetics, or preferences related to handcrafted products.


  1. LIMITED WARRANTY


    1. 8.1.Warranty Coverage

Swarang provides a limited warranty of 1 (one) year from the date of delivery on select handcrafted instruments sold through its official website. This warranty covers only manufacturing defects in materials and workmanship under normal use and proper maintenance.


    1. 8.2.Exclusions


This warranty does not cover:

      1. Natural wear and tear due to usage;
      2. Damage caused by misuse, negligence, mishandling, improper storage, exposure to moisture, heat, or extreme weather;
      3. Breakage of strings, tuning pegs, bridges, reeds, or any consumable/accessory component;
      4. Tone changes, cosmetic imperfections, or natural variations in wood and finish;
      5. Unauthorized repairs, alterations, or modifications;
      6. Products purchased from unauthorized dealers or third-party platforms.


    1. 8.3.Paid Extended Warranty Option


Customers may opt for a paid extended warranty at the time of purchase, which shall be governed by the same terms and conditions stated herein unless otherwise specified. The extended warranty period and cost will be clearly mentioned at checkout and in the purchase invoice. No extensions will be permitted once the order is confirmed.


    1. 8.4.Warranty Claim Procedure


To initiate a warranty claim, the Customer must


      1. Contact Swarang within the warranty period by emailing infiswarangmusic@gmail.com with proof of purchase and a detailed description of the issue;
      2. Provide clear photographs and/or videos of the defect;
      3. Follow instructions issued by Swarang, which may include returning the product to an authorized service centre or facility designated by Swarang.


    1. 8.5.Swarang’s Obligation

Upon verifying the claim, Swarang, at its sole discretion, may:

      1. Repair the defective part or product;
      2. Replace it with the same or a functionally equivalent product;
      3. Issue store credit in lieu of repair/replacement if the product is discontinued.

Swarang's liability is limited to the cost of repair or replacement, and under no circumstances shall it exceed the original purchase price of the product.

    1. 8.6.Limitations of Liability

This warranty is the sole and exclusive remedy available to the Customer. Swarang shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the product, even if advised of the possibility of such damages.


  1. REPAIRS AND SERVICING


    1. 9.1.Scope of Services

Swarang offers exclusive repair and servicing only for structural or craftsmanship-related issues that require the skill and intervention of qualified artisans. These include but are not limited to:

  1. Soundboard or body repairs;
  2. Cracks in the wood or joint reinforcement;
  3. Re-gluing, structural realignment, or finishing corrections;
  4. Re-tuning and calibration beyond regular adjustments.

Routine maintenance and minor adjustments (such as string replacements, cleaning, or tuning) are not included in Swarang’s repair offerings and are expected to be handled by the Customer with guidance available through official documentation or upon request.

    1. 4.2.Eligibility and Conditions


Repairs are strictly limited to instruments originally purchased through Swarang’s official website. Instruments that have been:

  1. Modified by unauthorized individuals;
  2. Damaged through improper handling or storage; or
  3. Exposed to extreme environmental conditions

                 may be deemed ineligible for servicing at Swarang’s discretion.

    1. 3.3.Repair Facility Locations
      Repairs are conducted only at Swarang's authorized facilities in the following locations:
  • Kolkata, West Bengal
  • Guwahati, Assam
  • Bangalore, Karnataka

Repair services are strictly limited to these three locations. Customers must ship or drop off instruments at one of the above facilities as directed by Swarang’s support team. Instruments sent to any other location will not be accepted.

    1. 3.4.Repair Eligibility & Request Process

To initiate a repair:

1. Customers must email infiswarangmusic@gmail.com with their order details, images/videos of the issue, and location preference.

2. Swarang will verify eligibility and issue an initial repair estimate.

3. Final shipping instructions will be provided once the Customer confirms acceptance.


    1. 3.5.Artisan Timeline and Priority


Given the intricate nature of traditional handcrafted repairs, turnaround time will be estimated based on the complexity and availability of specific artisans (approximately around 2-4 weeks). Swarang prioritizes quality craftsmanship and reserves the right to adjust timelines to ensure the integrity of the instrument is preserved. 


    1. 3.6.Repair Warranty

A 30-day limited warranty applies only to the specific issue addressed during repair. Subsequent damage or unrelated faults are not covered. 


    1. 3.7.Limitation of Liability


Swarang is not responsible for delays due to shipping, artisan availability, or third-party courier services. Liability is limited to the value of the paid repair service


    1. 3.8.Repair Charges and Timelines


Repairs are chargeable unless covered under warranty. Final charges may vary after in-person assessment. Timelines will depend on the complexity of repair and artisan availability. Swarang does not guarantee fixed turnaround times but will inform Customers of progress.


    1. 3.9.Shipping, Handling, and Liability


The Customer is fully responsible for packaging and shipping the instrument to the selected Swarang facility. Swarang is not liable for transit-related damage, and Customers are advised to use insured couriers. Return shipping is chargeable and arranged by Swarang. 


  1. INTELLECTUAL PROPERTY

All content available on the Swarang website and related materials—including but not limited to logos, product designs, instrument images, specifications, audio samples, artwork, text, graphics, layout, and digital assets—are the exclusive intellectual property of Swarang or its content suppliers and are protected by applicable intellectual property laws, including copyright, trademark, and design laws.

Unauthorized use, reproduction, distribution, modification, display, or transmission of any part of Swarang’s content for commercial or non-commercial purposes is strictly prohibited without prior written consent.

Customers shall not claim ownership, modify, or create derivative works based on Swarang’s intellectual property. Any infringement may result in legal action.

  1. LIMITATION OF LIABILITY

Swarang shall not, under any circumstances, be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from the use or inability to use its products or services, even if Swarang has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, Swarang’s total cumulative liability for any claim arising out of or related to any product or service shall not exceed the amount actually paid by the Customer for the specific product or service giving rise to the claim.

  1. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any disputes arising out of or in connection with the use of Swarang’s website, products, or services shall be subject to the exclusive jurisdiction of the courts of Guwahati, Assam.

  1. AMENDMENTS


Swarang reserves the right to modify, update, or revise these Terms and Conditions at any time, at its sole discretion. Any such changes will be effective immediately upon posting on the official website unless otherwise specified.

It is the responsibility of the Customer to review the Terms periodically. Continued use of the website or purchase of products or services after any amendments constitutes acceptance of the revised Terms.



1.2.2 PRIVACY POLICY

At Swarang, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you access or use our website and services.


  1. Information We Collect

We may collect the following types of personal information:

  • Name, phone number, email address, shipping/billing address
  • Payment and transaction details (processed securely via third-party gateways)
  • Communications or queries sent via email or contact forms
  • Technical information such as IP address, browser type, and device information (collected via cookies or analytics tools)


  1. Use of Information

The data collected is used to:

  • Process and fulfill your orders
  • Respond to your inquiries and provide customer support
  • Improve our products, services, and user experience
  • Comply with legal obligations and prevent fraud


  1. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except:

  • To payment processors for order transactions
  • To courier/shipping providers for delivery
  • To service providers under strict confidentiality obligations


  1. Data Retention


We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including accounting and legal compliance.


  1. Cookies and Tracking Technologies


We may use cookies and analytics tools to enhance your browsing experience and understand website usage. You may control cookie preferences through your browser settings.


  1. Data Security


Swarang implements appropriate security measures to protect personal information from unauthorized access, misuse, alteration, or loss. However, no data transmission over the internet can be guaranteed to be 100% secure.


  1. Your Rights


You have the right to:


  • Access, correct, or delete your personal information
  • Withdraw consent to data usage (subject to legal obligations)
  • Contact us for any privacy-related concerns at infiswarangmusic@gmail.com


  1. Children’s Privacy


Our website is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent.


  1. Changes to This Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.


ENTIRE AGREEMENT

These Terms and Conditions, along with the Privacy Policy and any other legal notices published by Swarang, constitute the entire agreement between you and Swarang with respect to the use of our website, products, and services.

If any provision of this agreement is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms and shall not affect their validity and enforceability.



For more details contact

Name: Amita Paul

Business address: Bara Bazar, Pandu, Guwahati - 781012

Phone no.: +91 8486876759

Email: infoswarangmusic@gmail.com